Kingdom Elite Travel (“we,” “us,” or “Agency”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website (www.kingdomelitetravel.com), our marketing communications, and the travel planning and booking services we provide.

By using our website or engaging us for travel services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us, information that is automatically collected when you use our website, and information from third parties.

Information You Provide

• Contact information: name, mailing address, email address, phone number.
• Traveler information: the same details for every member of your travel party, plus dates of birth (required by most travel suppliers).
• Government identification: passport numbers, REAL ID information, and visa details when required for travel.
• Payment information: credit card number, billing address, and related details, processed through secure third-party payment processors.
• Travel preferences: destinations, dates, budget, accommodation preferences, accessibility needs, dietary restrictions, and other details you share to help us plan your trip.
• Communications: messages, emails, and notes from our conversations with you.

Information Collected Automatically

• Website usage data: IP address, browser type, device type, pages visited, time spent, and referring website.
• Cookies and similar technologies: small data files stored on your device to help the website function, remember your preferences, and analyze traffic. See the Cookies section below for details.

Information from Third Parties

• Email marketing platforms (such as Flodesk) when you subscribe to our newsletter or fill out a form.
• Social media platforms if you interact with our accounts or click ads.
• Travel suppliers for booking confirmations, itinerary changes, and similar updates.

Blog Comments

If you leave a comment on a post on our blog, we collect the data shown in the comment form (typically your name, email address, and the comment text), along with your IP address and browser user agent string to help with spam detection. Comments may be checked through an automated spam detection service. If your comment is approved, your name and any associated profile picture may be publicly visible alongside your comment.

Forms on Our Website

Our website uses form tools, including Cognito Forms, to collect information you submit through quote requests, planning fee payments, and similar online forms. Form submissions are transmitted to us and may be stored in the form provider’s secure platform as well as in our customer relationship management system (Tern). The information you provide through these forms is used in the same ways described elsewhere in this Privacy Policy.

How We Use Your Information

We use your personal information to:

• Plan, book, modify, and manage your travel arrangements.
• Communicate with you about quotes, bookings, payments, and travel updates.
• Process payments for travel services.
• Send you marketing emails, newsletters, and promotional offers (you can opt out at any time).
• Respond to your questions, comments, and requests.
• Improve our website, services, and client experience.
• Comply with legal obligations and enforce our Terms and Conditions.
• Detect and prevent fraud, abuse, and security issues.

Who We Share Your Information With

We do not sell your personal information. We share it only as needed to provide our services and run our business:

• Travel suppliers (airlines, cruise lines, hotels, tour operators, ground transportation providers, insurance carriers, and similar) to make and manage your bookings. These suppliers have their own privacy policies, which we recommend you review.
• Service providers that help us run our business, including our customer relationship management system (Tern), form platforms (Cognito Forms), email marketing platform (Flodesk), payment processors, website hosting provider, and analytics tools.
• Legal and regulatory authorities when required by law, subpoena, court order, or to protect our legal rights.
• Successors in the event of a merger, acquisition, or sale of business assets.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly, remember your preferences, analyze website traffic, and support our marketing. Categories include:

• Essential cookies required for the website to operate.
• Analytics cookies (such as Google Analytics) that help us understand how visitors use our website.
• Marketing cookies (such as Meta Pixel) that allow us to show relevant ads on social media and other websites.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Email Marketing

If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time using the link at the bottom of any marketing email. We will still send you transactional emails related to your bookings even if you unsubscribe from marketing.

Data Security

We use commercially reasonable physical, administrative, and technical safeguards to protect your personal information. No method of internet transmission or electronic storage is 100% secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Data Retention

We keep your personal information for as long as needed to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking and financial records are typically retained for at least seven years to comply with tax and accounting requirements.

Your Rights

Depending on where you live, you may have the following rights with respect to your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete your personal information, subject to legal and business retention requirements.
• Opt-out: unsubscribe from marketing emails at any time.
• Do Not Sell or Share: we do not sell your personal information.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. You may exercise these rights by contacting us at the email address above.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. When parents or guardians provide their children’s information as part of a travel booking, we treat it as part of the parent’s or guardian’s information. If you believe we have collected information from a child under 13 without proper authorization, please contact us so we can delete it.

International Travel and Data Transfers

To plan and book your travel, we may share your information with suppliers and service providers located outside of the United States. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your home country.

Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of the page. Material changes will be noted on our website. Your continued use of our services after a change indicates your acceptance of the updated Privacy Policy.

Contact Us

Questions or concerns about this Privacy Policy or how we handle your personal information? Contact us at:

Kingdom Elite Travel
[email protected]
www.kingdomelitetravel.com